How to Claim

We’ll assist you through the claim process.

This guide will ask you a question and based upon your answer show you another concern or result.

Before you start, check if you’re qualified for JobSeeker Payment.

2: Do you have a JobSeeker Payment claim in progress?

3: You can track your claim for JobSeeker Payment

You might require to supply supporting documents to progress your claim.

We’ll let you understand the result of your claim. We’ll send a message to your myGov Inbox.

If you do not get electronic letters, we’ll send you a letter in the mail.

If you think we have actually slipped up you can ask us to review our choice.

We can assist if you remain in monetary difficulty or require special assistance while we process your claim.

4: Are you declaring JobSeeker Payment for yourself?

5: employment Do you have a Nominee arrangement in place?

To declare on someone else’s behalf you should be authorised.

The individual you’re declaring for must nominate you to be their Centrelink Correspondence Nominee.

6: Adding a Nominee plan

You require to have an arrangement in location to declare on someone else’s behalf.

The individual you’re claiming for will require to begin the procedure. Check out how to add a Nominee arrangement utilizing your online account.

7: Do you wish to declare online?

The easiest way is to claim online.

8: You can declare over the phone

If you can’t claim online, call us on the Centrelink Employment Services line.

You do not require to go to a service centre to make a claim. If you’re feeling unwell, or require to separate yourself in your home, please don’t visit our service centres.

9: Do you have a myGov account?

10: Do you have a Centrelink Customer Reference Number (CRN)?

11: Create a myGov account and link Centrelink to claim

To claim a payment you require a myGov account linked to Centrelink. If you don’t have a myGov account, it’s easy to produce one.

To connect Centrelink you’ll need your Centrelink Customer Reference Number (CRN).

Go to myGov

12: Link Centrelink with your CRN and make your claim

To claim a payment you need Centrelink linked to your myGov account. If you have a CRN you can connect Centrelink to your myGov account.

Follow these steps to link to Centrelink and make a claim.

1. In myGov, choose View and link services.
2. Under Link a service discover Centrelink and select Link.
3. Select I have a CRN and follow the triggers to link Centrelink to your myGov account.
4. Select Centrelink from your linked services.
5. Select Make a claim or view claim status, then Make a claim.
6. Under Job Seekers choose Get going.
7. Select Request JobSeeker Payment then follow the prompts to finish your claim.

13: Create a myGov account and prove who you are to connect to Centrelink

To claim a payment you need a Centrelink online account connected to myGov. If you don’t have a myGov account, employment it’s simple to develop one.

Follow these steps.

1. Go to myGov and choose Create an account.
2. Read the Terms of use. If you accept the terms, select I concur.
3. Enter your e-mail address, then confirm this using a code we email to you. Your myGov account must utilize a special e-mail address. You can’t utilize the exact same e-mail for another myGov account.
4. Enter your mobile number, if you have one. If you get in a number you’ll get a code sent out to it each time you check in to your myGov account.
5. Create a password and 3 secret questions and go into responses.
6. You’ve created your myGov account, select Continue to myGov.

After you show who you are through myGov by going into some details about you, you’ll get a CRN. We’ll examine if you currently have a CRN or produce one and link Centrelink to your myGov account.

14: Prove who you are to link Centrelink

1. In myGov, choose Continue from the Government support for Coronavirus alert.
2. Select I need a CRN.
3. Follow the triggers to enter your identity details.
4. Enter details from your Medicare card.
5. Enter some individual information and we’ll examine them against our records.
6. We’ll link Centrelink to your myGov account and you’ll then have a Centrelink online account.
7. You’ll need identity details from among these files: – present Australian passport
– Australian birth certificate
– Australian citizenship certificate
– Australian visa.

You’ll also require identity information from among these files:

– Australian driver licence
– ImmiCard provided by the Department of Home Affairs
– Australian Citizenship by Descent Certificate.

You can now start your claim for employment a payment. Before you can submit your claim, you’ll need to go to a service centre to complete our identity requirements. You’ll need to give us an appropriate image identity document in addition to any other documents we might request.

If you can’t prove who you are online to get a CRN, call us on the Centrelink Employment Services Line.

15: How to claim after you produce your myGov account and link to Centrelink

16: Is your myGov account linked to Centrelink?

You need to link your myGov account to Centrelink to make your claim.

17: Do you have a Centrelink Customer Reference Number (CRN)?

If you don’t have one or can’t remember your Centrelink Customer Reference Number (CRN), choose No.

18: Check in to myGov and prove who you are to connect Centrelink

To declare a payment online, you’ll need to do both the following:

– link your Centrelink online account to myGov
– prove your identity to Centrelink.

You can do both of these with a strong Digital Identity.

myGovID is currently the only Digital Identity company that supplies the strong level Digital Identity required for Centrelink.

Download and use the myGovID app to get a strong level Digital Identity. You’ll need to enter your personal information, information from your identity files and validate your image.

Learn how to establish the myGovID app on the myGovID site.

Once you have a strong level Digital Identity, follow these actions to link Centrelink and prove your identity.

1. Check in to myGov.
2. Select View and link services, employment then choose Centrelink.
3. Give your grant share your details with Centrelink.
4. Select No to Do you have or understand your CRN?
5. Select Get going in the Digital Identity (Recommended) box.
6. Connect your Digital Identity to myGov.
7. Enter other details about you.

If you can’t show your identity online, call us on the Centrelink Employment Services line.

19: How to declare after connecting Centrelink to your myGov

Once your Centrelink online account is linked to myGov, you can use online.

1. Sign in to myGov.
2. Select Make a claim or employment view declare status, then Make a claim.
3. Under Job Seekers select Begin.
4. Select Request JobSeeker Payment then follow the prompts to finish your claim.

20: Sign in to myGov and make a claim in Centrelink

If your Centrelink online account is connected to myGov, you can apply online.

To do this:

1. Check in to myGov.
2. Select Make a claim or view declare status, then Make a claim.
3. Under Job Seekers select Begin.
4. Select Get JobSeeker Payment and follow the prompts to finish your claim.

We’ll inform you if you require to do anything else to complete your claim. We may ask you submit supporting files to send your claim.

You can complete these actions up to 13 weeks before your circumstances alter. You can then send your claim 2 week before your situations alter. We’ll call you to advise you to do this.

21: Sign in to myGov and link to Centrelink with your CRN to claim

To claim a payment you require a Centrelink online account linked to myGov. When you have a CRN we can produce a Centrelink online account for you and link it to your myGov.

Follow these actions:

1. Sign in to myGov.
2. Select View and link services, then select Centrelink.
3. Select I have a CRN and follow the triggers to connect Centrelink to your myGov account.
4. Select Centrelink from your connected services.
5. Select Make a claim or view declare status, then Make a claim.
6. Under Job Seekers select Begin.
7. Select Apply for JobSeeker Payment and follow the triggers to complete your claim.

We’ll inform you if you need to do anything else to complete your claim. We might ask you for supporting documents to send your claim.

22: After you claim by phone

We’ll contact you if we need more information.

We’ll send you a letter to let you know your claim outcome. If your claim is successful, we’ll let you know:

– when you’ll get your first payment
– how much you’ll get.

23: After you declare online

After you submit your claim online, you’ll get a receipt informing you:

– the ID number of your claim
– the date we approximate your claim will be complete.

If your Centrelink online account is connected to myGov, sign in now to track your claim online.

Sign in to myGov

You can likewise utilize the Express Plus Centrelink mobile app.

If you don’t agree with our choice call us on the Centrelink Employment Services line. If you still do not agree, you can ask us to evaluate our decision.

To do your company with us, produce a myGov account and link it to Centrelink.

You need to prove your identity before you claim a payment or service.

When you claim a payment or service, we’ll ask you for some files to support your claim.

If you or your partner quit working, or modification from full time to casual work we’ll need an Employment Separation Certificate from you in some scenarios.

You can ask somebody to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to speak to us, upgrade your details and get payments for you.