How to Claim

We’ll guide you through the claim process.

This guide will ask you a concern and based upon your answer show you another concern or result.

Before you begin, inspect if you’re qualified for JobSeeker Payment.

2: Do you have a JobSeeker Payment claim in development?

3: You can track your claim for JobSeeker Payment

You may need to provide supporting files to progress your claim.

We’ll let you know the outcome of your claim. We’ll send a message to your myGov Inbox.

If you don’t get electronic letters, we’ll send you a letter in the mail.

If you believe we have actually made a mistake you can ask us to examine our decision.

We can help if you remain in financial challenge or require special support while we process your claim.

4: Are you declaring JobSeeker Payment on your own?

5: Do you have a Candidate plan in place?

To declare on somebody else’s behalf you should be authorised.

The person you’re declaring for employment must choose you to be their Centrelink Correspondence Nominee.

6: Adding a Nominee arrangement

You require to have an arrangement in location to declare on somebody else’s behalf.

The person you’re declaring for will need to begin the procedure. Check out how to include a Nominee arrangement utilizing your online account.

7: Do you want to declare online?

The simplest way is to claim online.

8: You can declare over the phone

If you can’t declare online, call us on the Centrelink Employment Services line.

You do not need to go to a service centre to make a claim. If you’re feeling unwell, or require to isolate yourself in the house, please do not visit our service centres.

9: Do you have a myGov account?

10: Do you have a Centrelink Customer Reference Number (CRN)?

11: Create a myGov account and link Centrelink to claim

To declare a payment you require a myGov account connected to Centrelink. If you don’t have a myGov account, it’s simple to create one.

To connect Centrelink you’ll require your Centrelink Customer Reference Number (CRN).

Go to myGov

12: Link Centrelink with your CRN and make your claim

To claim a payment you need Centrelink connected to your myGov account. If you have a CRN you can link Centrelink to your myGov account.

Follow these actions to connect to Centrelink and make a claim.

1. In myGov, select View and link services.
2. Under Link a service find Centrelink and select Link.
3. Select I have a CRN and follow the triggers to link Centrelink to your myGov account.
4. Select Centrelink from your linked services.
5. Select Make a claim or view claim status, then Make a claim.
6. Under Job Seekers select Start.
7. Select Obtain JobSeeker Payment then follow the prompts to finish your claim.

13: Create a myGov account and prove who you are to link to Centrelink

To claim a payment you require a Centrelink online account connected to myGov. If you do not have a myGov account, it’s easy to develop one.

Follow these steps.

1. Go to myGov and choose Create an account.
2. Read the Terms of use. If you agree to the terms, select I concur.
3. Enter your e-mail address, then validate this address utilizing a code we email to you. Your myGov account must utilize an unique e-mail address. You can’t use the very same e-mail for another myGov account.
4. Enter your mobile number, if you have one. If you enter a number you’ll get a code sent to it each time you sign in to your myGov account.
5. Create a password and 3 secret concerns and get in answers.
6. You have actually developed your myGov account, employment choose Continue to myGov.

After you show who you are through myGov by getting in some details about you, you’ll get a CRN. We’ll inspect if you already have a CRN or develop one and link Centrelink to your myGov account.

14: Prove who you are to connect Centrelink

1. In myGov, choose Continue from the Government support for Coronavirus alert.
2. Select I need a CRN.
3. Follow the triggers to enter your identity information.
4. Enter info from your Medicare card.
5. Enter some individual details and we’ll check them versus our records.
6. We’ll connect Centrelink to your myGov account and you’ll then have a Centrelink online account.
7. You’ll require identity details from one of these documents: – existing Australian passport
– Australian birth certificate
– Australian citizenship certificate
visa.

You’ll also require identity details from one of these files:

– Australian motorist licence
– ImmiCard issued by the Department of Home Affairs
– Australian Citizenship by Descent Certificate.

You can now start your claim for a payment. Before you can send your claim, you’ll require to go to a service centre to complete our identity requirements. You’ll need to give us an appropriate image identity file along with any other files we may ask for.

If you can’t prove who you are online to get a CRN, call us on the Centrelink Employment Services Line.

15: How to claim after you develop your myGov account and link to Centrelink

16: Is your myGov account linked to Centrelink?

You need to link your myGov account to Centrelink to make your claim.

17: Do you have a Centrelink Customer Reference Number (CRN)?

If you do not have one or can’t remember your Centrelink Customer Reference Number (CRN), choose No.

18: Sign in to myGov and prove who you are to link Centrelink

To claim a payment online, you’ll need to do both the following:

– link your Centrelink online account to myGov
– prove your identity to Centrelink.

You can do both of these with a strong Digital Identity.

myGovID is presently the only Digital Identity supplier that supplies the strong level Digital Identity required for Centrelink.

Download and use the myGovID app to get a strong level Digital Identity. You’ll require to enter your individual information, details from your identity files and validate your picture.

Find out how to establish the myGovID app on the myGovID site.

Once you have a strong level Digital Identity, follow these steps to link Centrelink and prove your identity.

1. Check in to myGov.
2. Select View and link services, then select Centrelink.
3. Give your permission to share your details with Centrelink.
4. Select No to Do you have or know your CRN?
5. Select Get going in the Digital Identity (Recommended) box.
6. Connect your Digital Identity to myGov.
7. Enter other details about you.

If you can’t show your identity online, call us on the Centrelink Employment Services line.

19: How to claim after connecting Centrelink to your myGov

Once your Centrelink online account is connected to myGov, you can use online.

1. Sign in to myGov.
2. Select Make a claim or view declare status, then Make a claim.
3. Under Job Seekers select Get going.
4. Select Apply for JobSeeker Payment then follow the triggers to finish your claim.

20: Sign in to myGov and make a claim in Centrelink

If your Centrelink online account is linked to myGov, you can apply online.

To do this:

1. Sign in to myGov.
2. Select Make a claim or view declare status, then Make a claim.
3. Under Job Seekers select Get going.
4. Select Request JobSeeker Payment and follow the triggers to complete your claim.

We’ll tell you if you require to do anything else to finish your claim. We may ask you submit supporting documents to send your claim.

You can complete these actions up to 13 weeks before your scenarios change. You can then submit your claim 14 days before your scenarios change. We’ll contact you to remind you to do this.

21: Sign in to myGov and employment link to Centrelink with your CRN to claim

To claim a payment you need a Centrelink online account linked to myGov. When you have a CRN we can develop a Centrelink online represent you and link it to your myGov.

Follow these steps:

1. Sign in to myGov.
2. Select View and link services, then select Centrelink.
3. Select I have a CRN and follow the triggers to link Centrelink to your myGov account.
4. Select Centrelink from your connected services.
5. Select Make a claim or view declare status, then Make a claim.
6. Under Job Seekers select Start.
7. Select Apply for JobSeeker Payment and follow the triggers to complete your claim.

We’ll inform you if you require to do anything else to finish your claim. We may ask you for supporting files to send your claim.

22: After you declare by phone

We’ll contact you if we require more information.

We’ll send you a letter to let you understand your claim outcome. If your claim achieves success, we’ll let you understand:

– when you’ll get your first payment
– how much you’ll get.

23: After you claim online

After you submit your claim online, you’ll get a receipt telling you:

– the ID variety of your claim
– the date we estimate your claim will be total.

If your Centrelink online account is linked to myGov, check in now to track your claim online.

Sign in to myGov

You can also use the Express Plus Centrelink mobile app.

If you don’t concur with our decision call us on the Centrelink Employment Services line. If you still don’t concur, you can ask us to evaluate our decision.

To do your organization with us, create a myGov account and link it to Centrelink.

You need to show your identity before you declare a payment or service.

When you claim a payment or service, we’ll ask you for some files to support your claim.

If you or your partner stop work, or modification from full time to casual work we’ll need a Work Separation Certificate from you in some circumstances.

You can ask someone to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to speak with us, update your details and get payments for you.